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Want to cancel and refund for subscription.

New Here ,
Oct 15, 2018

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I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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Want to cancel and refund for subscription.

New Here ,
Oct 15, 2018

Copy link to clipboard

Copied

I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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368

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Oct 15, 2018 0
Adobe Community Professional ,
Oct 15, 2018

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Info: Acrobat Reader is free.

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Oct 15, 2018 1
Adobe Employee ,
Oct 16, 2018

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Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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Oct 16, 2018 1
New Here ,
Jun 11, 2020

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Plss acrobat plsss refund my money... 520 php on jun 07 2020,, my baby is crying because the money deduct my acc... plsss return my fund plsss

😢😢😢😢 the money is donate for milk my baby .. no work me plsss back my acc....

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Jun 11, 2020 0
New Here ,
Aug 24, 2020

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Hello. Were you able to refund? 😞 Same happened to me. I need the money for my tuition. 😞

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Aug 24, 2020 0
New Here ,
Sep 05, 2020

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I was asking for a refund too. I contacted both Google and Adobe. Google told me that Adobe should do the refund. I still haven't heard a word from Adobe

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Sep 05, 2020 0
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