400 Bad Request

[mitchellr72358093]

I keep getting a 400 Bad Request right after I sign into Adobe Sign, it never goes to my dashboard or anywhere else.

Error Code: 190109084314221.app-a6, what is going on?

(https://ims-na1.adobelogin.com/ims/adobeid/EchoSign2/AdobeID/code?redirect_uri=https%3A%2F%2Fgps.ech... )

[Meenakshi Negi · Accepted solution]

Hi Mitchellr,

This is generally a browser issue, not the application.

Please try to clear the cache and cookies of the browser.

Try to use an alternate browser and check if you still receive the error message.

Let us know if the issue persists.

Regards,

Meenakshi

[Tricia35959453u1qn]

any thought not in browser, I keep having this issue on the downloaded program (mac)

[Meenakshi Negi]

Hi Tricia35959453u1qn,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if the issue still occurs. If yes, do you get the error on any document you try to send for signature?

Try sending document via the Acrobat online account and see if you get the same message. If not, share the Acrobat and OS version details with us. You may also try repairing the application installation or reinstalling the application. 

Let us know how it goes.

Thanks,

Meenakshi

[jimn58597876]

The same problem here
Have managed to find out that the error lies in if you have several points in the email address ex. name.name.name@gmail.com

[rgbastrost]

The issue isn't with "browser", it's with Adobe online Sign services not available on weekend usually.

How do I know it's not the browser issue — because the "request e-signatures" fails either through browser (Safari) or in the ACTUAL Adobe Acrobat for macOS! Shambles!