Acrobat Sign Salesforce error

[PMallon]

Seeing anyone has had this issue or experience with it.  The issue is impactign a single record type and we are using a manul work around (we can send via the adcorbat pro site) but it requires multple manual steps to tie the docuemtn back tot eh correct account.  The screen shot of the error is attached.  I have a case open and we havebeen working on this for 23 claandar days so hoping someone in the community has come across the issue before and might have insight in how to resolve.

[Meenakshi Negi]

Hi PMallon,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/45V3hqU. 

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4curW89. 

Let us know if you need any help.

Thanks,

Meenakshi

[PMallon]

Have been since before US Memorial Day (mid-May).  Was hoping someone in these forums might have a solution since we have been unable find one yet.   Have a meetign with Tier 3 tomorrow.