Adobe programme does not recognise that I have a subscription

[Alan29743165osi1]

My Adobe programme does not recognise that I have a subscription and I cannot use the features

[Meenakshi Negi]

Hi Alan29743165osi1,

Thank you for reaching out. 

We have checked that you have Adobe Acrobat Export PDF. It is an Adobe Document Cloud service. 

For more information about the service, refer to the following help document: https://helpx.adobe.com/document-cloud/faq/adobe-exportpdf-faq.html. 

Please let us know where you experience the issue with accessing the service. Are you using the desktop application or trying to access the service on the Acrobat Online account?

Thanks,

Meenakshi

[Richmond29905271c8sr]

hello guys,

Adobe programme does not recognise that I have a subscription