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Estelle23073465q1dp
Participant
June 16, 2022
Question

Adobe sign: ADVANCE FORM FIELDS AND FEATURES do NOT EXIST

  • June 16, 2022
  • 2 replies
  • 375 views

Bonjour,

j'ai la version payante d'adobe à 17,99 € / mois

quand j'utilise adobe sign, je n'ai pas accès aux :

  • Champs de données (Image)
  • Autres champs (Pièce jointe,  Lien hypertexte)

 

J'ai eu la hotline d'adobe qui m'a fait désinstaller et réinstaller l'appli. A aucun moment, on ne m'a dit que je ne pouvais pas bénéficier de cette prestation (j'ai un compte activé).

 

Puis c'était 17 heures et la hotline m'a laissé en plan.

Impossible de trouver comment faire pour faire apparaître  ces champs. Cela fait en tout 3 heures que je cherche sans trouver

 

Une bonne âme peut-elle m'aider ? Merci

 

 

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 20, 2022

Hi Estelle,

 

Sorry for the delay in response.

 

We have checked your account and see that you have an Acrobat Pro DC subscription that includes Acrobat Sign Individual plan.

The form fields you are looking for are not available with your current plan. These fields are available in Acrobat Sign Team, business, and Enterprise service plans.

 

Hope the information helps.

 

Thanks,

Meenakshi

MikelKlink
MikelKlink
Participating Frequently
June 19, 2022

Some field types (e.g. in-line image fields) are only available to business and enterprise service levels.

E
Estelle23073465q1dpAuthor
Participant
June 20, 2022

Hi,

 

this answer does not help me :

 

1/ You do not answer relating the field that interests me (I do not speak about in-line image fields, but attachments fields).

 

2/ We are a company. So tell me what kind of level is required, since levels are not mentioned in pricing page of adobe website


Regards

MikelKlink
MikelKlink
Participating Frequently
June 20, 2022
quote

(I do not speak about in-line image fields, but attachments fields).

In your original post you mentioned three field types you don't have access to. If you are interested in only one of them, you might want to edit your question to include that information.

quote

We are a company. So tell me what kind of level is required, since levels are not mentioned in pricing page of adobe website

I'm neither an Adobe employee nor especially interested in pricing or service level details. Thus, sorry, I've no idea.

 

But you might also want to edit your original post to include these details (you being a company and ready to invest in some serious service plan), so that someone in the know coming along your question knows what you want and can answer appropriately.

 

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