Adobe Sign - Can't cancel a Reminder

[Creator456134351345]

I have multiple documents out for signing.

On each i can see i have a 'Reminder' set

If i review the Reminder i can see the 'Garbage Bin' icon to delete the reminder.

If i click on this to delete the Reminder i get a red banner that states:

"only status can be updated when cancelling a reminder"

The reminder does not get deleted.

These are documents that i have created.

Any idea what the message means? And how can i delete the reminder?

[Manan Joshi]

This post would be better suited for Adobe Acrobat Sign forum. Moving it there

-Manan

[Meenakshi Negi]

Hi Creator456134351345,

Thank you for reaching out.

Could you please confirm if the issue occurs with canceling reminders for a particular document?

Please share the screenshot of the error message. What happens after you close the message? 

Check if you can cancel the reminder from other documents or get the same message.

Let us know how it goes.

Thanks,

Meenakshi

[Creator456134351345]

This is happening for multiple documents.

Occasionally on some documents the reminder can be deleted but we cant determine what if any difference there is between the documents that allow the cancellation and those that don't.

[Creator456134351345]

when you close the message nothing happens

[Meenakshi Negi]

Thank you for the information.

The screenshot that you have shared above shows an old date for the reminder. Did you take the screenshot today? Or is it from the same day?

Please confirm if you are trying to cancel an old reminder.

Is the signing workflow completed of the agreement on which the reminder is set?

Thanks,

Meenakshi

[Creator456134351345]

Hi Meenakshi,

the screenshot was old.

When I try and cancel, it is after I have just created a new doc to sign, so will have a future date and time when I try to cancel.

The status on them is always "out for signature".

[Noelle31934882e9f2]

Hello,

I am having the same problem with the same description as what Creator456134351345 describes below (occurring with multiple documents, future reminders, "out for s...