Adobe Sign Document Recipient Not Receiving

[William26518657nm3c]

I request an e-signature on a document, I add the recipient email addresses, I edit and review fields, and I add the fields along with the signature field. But no one is receiving an email notification about signing the document. I've tried Office 365 and Gmail addresses, but no one is receiving an email requesting a signature.

Please help, and I appreciate your time.

[Meenakshi Negi · Accepted solution]

Hi William26518657nm3c,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4g5eWbL. 

Let us know if the issues still occur.

Thanks,

Meenakshi