Adobe Sign: Get sign in person doesn't appears in application

Report · Nov 01, 2022

After last app updates, on my iPad when I open file to sign, doesn't appears "get sign in person", I must to fill my document and send to customer's email for sign, does anyone else get this? How can I solve?

Report · Nov 06, 2022

Hi AndreaDon,

Thank you for reaching out.

Please let us know the application version you are using on the iPad.

Share the OS version as well.

It would be helpful if you could share screenshots of the options you get in the application.

Thanks,

Meenakshi

Report · Mar 12, 2023

Hi Meenakshi,

sorry for delay, after last version installed on iPad (3.27.4) now it's possible to "sign in person" but after signature appers "Missing required fields, signature space company", can you help me please?

Report · Mar 20, 2023

Hi AndreaDon,

Sorry for the delay in response.

Could you please let us know when this error appears? Share the step-by-step workflow.

Did you check if it happens on a particular document?

It would be helpful if you could share the screen recording of what is happening with us.

Share the Acrobat Sign application version number.

Thanks,

Meenakshi

Report · Mar 26, 2023

Hi Meenakshi,

I open Adobe Sign App from iPad (App Version 3.27.4 - iOS 15.7.3), I select "Sign in Person", add from my document library agreement "Report Intervento 2023_01", add destination email for sign, fill my document and push "Send" when finished, appears popup on display to pass to person for sign, the recipient sign by finger and fill "Name Company", another popup ask me to recorder position gps, now when push "OK" to end appears popup "Missing required fields" and recipient must sign by his computer the whole signing process to complete sign agreement.

Enclosed workflow in pdf.

I tried also other agreements, one time with one blank and result was the same.

I hope that you help me to solve because for my work I need to use this metod "Sign in Person".

Thank you very much

Andrea

Report · Apr 06, 2023

Hello Meenakshi,

do you have news about my issue?

Thanks in advance