Adobe Sign Outlook Add-in

[shaneh15886122]

The Adobe Sign Outlook Add-in isn't working for the Outlook Desktop. We're running Office 365 version 2104. We can click on "Send for Signature" and "Fill & Sign" with no problem. We attach the file and when we click "Continue" to add the signature areas, the screen never loads. (See attached image). This always happens with any document we attach. What could be causing the issue? It's worked before, so why did it stop out of nowhere?

[Nicolas30789956vw56 · Accepted solution]

Good day shaneh, 

I do not have a solution for you, but maybe check the Adobe Sign Global Settings. The Cloud Signature might have to be added there. Your Signature provider should be able to provide the correct settings.
Or have you solved it already otherwise?
We're having the same struggles but already checked the Adobe Sign Global Settings and no one seems to be able to solve this issue.

Regards, Nicolas