Adobe Sign

[PhantomUK]

Anyone having issues with Adobe Sign, specifically email deliverability?

It seems to have started this morning, instead of the usual sender address header as adobesign@adobesign.com, it was spoofing the sender's address so it would come from username@company.com instead. This meant our anti-spoof policy was rejecting these Adobe Sign signature emails - I have since created a rule to accept spoof emails from the adobesign.com and echosign.com domains but users are still not getting emails delivered - they're not even appearing in our email system, its as if they were never sent (looking at Adobe activity page in one of the e-sign agreements, I can see that the email to some of our users gets bounced.)

Again this only started happening from this morning - UK time.

[Meenakshi Negi]

Hi PhantomUK,

Thank you for reaching out, and sorry about the trouble caused.

Please confirm if you are sending documents to external recipients or recipients within the company. Are you sending the document or on the receiving end? Sorry, we were confused about whether the issue occurred when sending or receiving documents.

In the meantime, try the troubleshooting steps suggested here: https://adobe.ly/46k7kPT. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[PhantomUK]

This is from internal to internal, affects both the sender and the recipient.

[Cwuu]

Hello Meenakshi, 

Any update? I should mention that I am in Canada. Like @PhantomUK mentioned, it would affect both sides. As this is the first time I have ran into this issue. can you let me know how sending documents work? I assume that when we send documents from Adobe, it shouldn't use our mail server? Please correct me if I am wrong. 

Hope we can resolve this or identify the problem soon.

Cwuu

[Cwuu]

Quick update - The issue may be resolved - A user just let me know they tried and it was sent successfully. I would appreciate an update. 

Thanks, 

Cwuu

[Meenakshi Negi]

Hi All,

Please check and confirm if the issue has been resolved.

If you are still experiencing the issue, let us know.

Thanks,

Meenakshi

[Cwuu]

Hello, 

We are also experiencing the same issue. We are sending the documents Internal to Internal. 

Thanks, 

Cwuu