Auto sizing malfunction in multi-line text fields

[KarisHerch]

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this?

I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).

[Meenakshi Negi · Accepted solution]

Hi KarisHerch,

Thank you for reaching out, and sorry about the trouble caused.

This seems to be weird behavior and needs to be checked. We have checked that you are using the Adobe Sign Enterprise plan. Please get in touch with our Adobe Sign Enterprise support team, where the experts can check and best answer it. You may contact them using the steps in the following help document: https://adobe.ly/3JotW8f.

Let us know if you experience any issues; we are here to help.

Thanks,

Meenakshi

[KarisHerch]

Thank you, Meenakshi Negi! I've asked one of our system admins to submit a support request for this.

[hong_yu_0506]

Hi, adding on that I have the exact same problem right now. 

[Meenakshi Negi]

Hi hong_yu_0506,

Thank you for reaching out, and sorry about the trouble caused.

Could you please confirm the email address used for the account in the private message? You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[default0nsluuihp56o]

We are having this problem with one of our templates. Is there a fix scheduled, or should I get in touch with support? 

[Meenakshi Negi · Accepted solution]

Hi default0nsluuihp56o,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. If you are still experiencing this issue, please get in touch with our Adobe Sign Enterprise support team, where the experts can check and best answer it. You may contact them using the steps in the following help document: https://adobe.ly/3JotW8f.

Let us know if you experience any issues; we are here to help.

Thanks,

Meenakshi

[Alyssa28016419egdn]

I have the same issue. Is there a fix?

[Meenakshi Negi]

Hi Alyssa28016419egdn,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if the issue occurs while the recipient fills the form or when the document is completed. Could you please share more information on what happens?

Thanks,

Meenakshi

[Alyssa28016419egdn]

It's when a recipient submits the completed form. It looks normal when typing but small when final PDF received. I attached screenshots of settings, fields when complete and while filling out the form.

[Meenakshi Negi]

Hi Alyssa28016419egdn,

Thank you for sharing the screenshots.

Please allow us some time to get it checked with the backend team. We will update you with more information on this.

We appreciate your patience.

Thanks,

Meenakshi