Braintree charge without hiring the service!

[cesar389229904b3w]

Hi there

Never heard of braintree and now I have been charged....

Can u help me with thhis?

My Adobe suscripition have had no change in a while,,,Idk why is this....

Thank you

[Meenakshi Negi]

Hi cesar389229904b3w,

Thank you for reaching out.

You can use Braintree as a payment gateway in Acrobat Sign only if you have a Braintree account. Adobe does not register or charge you for the Braintree account. I suggest reaching out to the Braintree support team to get this checked.

For more information on integrating Braintree, refer to the following help document: https://adobe.ly/3WTjZ7a. 

Thanks,

Meenakshi

[defaultja22hg0ztr3p]

Hi I'm facing the same issue. Without my knowledge or consent, I've been charged for an Adobe Braintree subscription a product I've never heard about before. I tried calling Adobe but they have technical issues with the phone lines and the chat is not helpful.  Also tried through the Braintree page to submit a request for help, but I can't submit my request without a Merchant ID and the environment I'm using, I don't even know what those are. 

[Graziela390066366i2t]

Eu tb recebi um email hoje de uma cobrança no mesmo valor da minha mensalidade Adobe.

E de um tal de Adobe Braintree.

Se alguem souber como faço para retirar esse pagamento, por fvor avisem

[alvespri85]

Eu consegui falar com um atendente da Adobe via chat e ele explicou que
eles trabalham com, se não me engano, 4 empresas que processam as
cobranças. Quando uma não passa, a outra passa. Aí vem com outro nome na
fatura. Mas é a cobrança normal da Adobe.
Infelizmente não tem essa informação em lugar nenhum e muita gente acredita
que seja golpe ou cobrança indevida.

--
Priscilla Alves

[alvespri85]

I'm having the same problem. I have had an Adobe Cloud account for years and never had a problem. But a few weeks ago I got a charge for this Adobe Braintree service that I never heard about before, and I still got the regular charge from Adobe Cloud. I tried to check this name and the online information was very confusing. It was apparently an e-commerce service that I really never heard about before, much less had sign up for it. I thought someone had cloned my card so I canceled it. But now I've got a new charge on my new card, the same one that I updated on the Adobe Cloud account. I've been charged twice again, the same amount. 

[pampam.gif]

Please help! I have the same problem! and it´s a lot of monet that this braintree is charging!

[barbara_8682]

I have received a charge from Braintree, which I have never signed up for, a charge for about 20 dollars. My Adobe account is the same as always, but the truth is that I am surprised, I don't know what it is about. Please help. Gracias

Me ha llegado un cobro de Braintree, cosa que nunca he contratado, un cobro por 20 dolares aprox. Mi cuenta Adobe sigue igual que siempre, pero la verdad estoy sorprendida, no se de que se trata. Ayuda por favor, gracias!

[Meenakshi Negi · Accepted solution]

Hi barbara_8682,

Thank you for reaching out, and sorry about the delay in getting back to you.

As mentioned earlier, Adobe does not register or charge you for the Braintree account. You can use Braintree as a payment gateway in Acrobat Sign only if you have a Braintree account.

If you are charged for Braintree, we suggest contacting the support team for further information.

Thanks,

Meenakshi