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Can't send a doc - I get an error that says I am not authorized and contact administrator

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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On Friday and today, I logged into my account to send a document, and I got an error that said, "You are not authorized to send documents for signature. Please contact your account administrator." But I am the only one that uses this account and am the admin. I have never had this error before, but it's prevented me from sending out docs to 2 people so far. Why is this happening and how do I fix it?

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Advisor ,
Nov 29, 2023 Nov 29, 2023

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Make sure you sign in with the correct profile.  

1. Go to https://account.adobe.com/
2. Enter your Adobe credentials.
3. Select the "Company or School Account" profile
4. Clic on the round pic on the right hand and choose View Account.
5. If you see the product assigned to you, you have chosen the correct profile.
6. If not, sign out and choose "Personal Profile" and repeat #4.

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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I only have 1 account. When I log in, I can click the manage tab and see what was sent. But when I go to send, I get the error.

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Adobe Employee ,
Dec 05, 2023 Dec 05, 2023

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Hi candy@abandp.com,

 

Thank you for reaching out.

 

We have checked that you are using the free account. Please let us know if you are using a different email address for Acrobat Sign from the one used to sign in here in the community.

Share the screen recording of the workflow that results in the error message. 

 

Thanks,

Meenakshi

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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No, I do not use a different e-mail. As you can see from the video, when I log in, I can navigate to other tabs and see older documents I've sent. But now when I try to create a new one, I can't. I have a paid account I use for most files, but when I'm sending termination paperwork or employee reviews, I send from this one.  I'm attaching a quick video demonstrating that I can get into my account and see old items, but when I try to send something new, I get an error. 

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