Can you change the "From" (sender) email address so the recipient will not disregard the email as spam?

[christineh14437571]

I would like to change the "From" (sender) email name and/or address so my recipients do not disregard my eSign emails as spam. It currently shows as coming from 'Adobe Document Cloud eSign Services' <echosign@echosign.com>.  I would prefer it either have my name and/or email address associated so the recipients do not overlook it. Since we have not sent documents through this platform historically, clients will not be expecting an email from Adobe Document Cloud eSign Services. It is not practical to email clients before sending documents for signature just to ensure they know to look for this email and not disregard it as spam. That would completely undermine the efficiency of using this product.

[abhissha · Accepted solution]

Hi Christine,

When you initiate a transaction using eSign the email address will be the one which you have mentioned above but it also displays the name of the sender. There is no provision to change the sender Email address.

Thanks,

Abhishek

[Rhode_Island_Shed]

Is there anything in the long-term plan to change this or is there Any work around this issue? We are continously having to reach out to our clients to have them look for the email from Adobe Sign. If it came from our company name, this additional and inefficient step can be avoided. 

[Peggy23757238xrd1]

Was there ever a resolution to this issue? There must be a better way than asking all the recipients to add new domains to their safe sender lists in their e-mail accounts. I see that your post is from six years ago. Has Adobe made improvements in this area?

[Dhaval_Patel121223]

I agree. When the recipient shows the email is from Adobe Sign, They just ignore it. Yes I agree there is also an email address of the sender, but that is at the end of the big Subject line and people don't read that. I really hope Adobe allows us to change the Sender name.

[Boyd30222223r575]

This is exactly the question I was seeking an answer to.  My clients do not look for emails from Adobe Sign when they are looking for documents from me to digitally sign.  I need the Adobe Sign signature request email to appear to come from me or my company in my clients' email inboxes too.

[GoggleWorks26930894g2y7]

Dang. I was hoping that after eight years there would be a resolution. That is incredibly disappointing.

[Jose30380769wboj]

Adobe. Any work around this issue? We are continously having to reach out to our clients to have them look for the email form Adobe Sign. If it came from our company name, this additional and inefficient step can be avoided. 

[Kristoffer James]

To change the email sender for Adobe Sign (formerly Adobe eSign), you’ll need to adjust the sender settings in your Adobe Sign account. Here’s how to do it:

1. Log into Adobe Sign:

• Go to Adobe Sign and log into your account.

1. Go to Account Settings:

• Click on your profile icon or name in the top right corner of the screen.
• Select Account from the dropdown menu.

1. Change the Email Sender Settings:

• In the Account Settings, look for the Email Preferences or Sender Email Settings.
• Here, you should see an option to set the default email address that appears when you send documents.
• You can change the sender's email to your preferred address or to a custom domain if you're using a business account.

1. Set Up a Custom Email Domain (for Enterprise Accounts):

• If you want to use a custom email (e.g., your business domain instead of Adobe’s default), this may require configuration at the admin level.
• If you're an admin of an enterprise or team account, you can configure the email sender domain by going to the Company Settings section and linking a custom domain.

1. Save Changes:

• After making the desired changes, save your settings.

1. Test the New Sender Email:

• Send a test document to ensure the new sender email is used and is functioning correctly.

If you’re using a personal or standard Adobe Sign account, changing the sender email might be limited. However, if you have a Business or Enterprise account, more options are available for customization.

[Kristoffer James]

This was ChatGPT’s response to my query, but I still haven’t figured it out. My account is an individual subscription, so maybe that’s why the option wasn’t there.

[Meenakshi Negi · Accepted solution]

Hi Kristoffer James,

Sorry about the delay in response.

You may find the information in the following help document: https://adobe.ly/3FlNU1t. 

If you have an Acrobat Sign individual plan, the settings will not be available for your account.

Thanks,

Meenakshi