Canceling a sent document

[thomas_hamlin_3278]

Hello,

I accidentally sent a document for signature before I could fill it out. I've not found a way to recall or cancell the document. The Actions list on the right hand side of the screen only give me options to Download PDF, Set-up Notification, Download Audit Report, Hide Agreement, Share, or Hide Notes.

Thank you,

Tom

[Meenakshi Negi]

Hi thomas_hamlin_3278,

Thank you for reaching out.

Please refer to the steps suggested in the following help document: https://adobe.ly/4k3CK1k. 

If the option does not appear, please check whether the document was sent or not. You may check if the document shows under In progress. 

Let us know how it goes.

Thanks,

Meenakshi

[thomas_hamlin_3278]

Hi Meenakshi,

The option to cancel does not appear. And the document does show as In Progress. I've include a screenshot below of what I see.

Thank you for your help,

Tom

[Meenakshi Negi · Accepted solution]

Hi thomas_hamlin_3278,

Sorry about the delay in getting back to you.

Thank you for sharing the screenshot. This document was not sent from your account. You received it for signature, which is why you do not have the option to cancel it. 

Only the sender of the document gets the option to cancel it. Please ask the sender to cancel it and send the document again.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi