Cancelled agreement is still notifying recipient

[Sam370076848hsg]

I have a cancelled agreement. It shows as cancelled in Adobe sign but it is still emailing reminders to the recipient. How do I stop those reminders from going out? 

[MeenakshiNegi]

Hi Sam370076848hsg,

Thank you for reaching out.

Please confirm if all the recipients are receiving the reminders. Does it happen for a particular document?

It would be helpful if you could share a screenshot of the canceled document with the date and the reminder received after the cancellation.

We will share the information with the team and get this checked.

Thanks,

Meenakshi

[Sam370076848hsg]

No, it is only happening with one document. I've attached screenshots on my
end as well as the audit report. I have asked the user to send me a
screenshot but I am hoping below is enough to track down and stop the
emails.

Thank you

Sam Huff

[Personal information removed by the moderator]

[MeenakshiNegi]

Hi Sam370076848hsg,

Thank you for the information.

However, I cannot find any screenshots attached here. Please share the screenshots again.

Let us know if you need any help.

Thanks,

Meenakshi

[Sam370076848hsg]

[image: Screenshot 2024-04-30 073148.png]
[image: Screenshot 2024-04-30 073212.png]

Sam Huff

Store Operations Manager

260-748-5571 (direct) | 260-258-9890 (mobile)



Do it Best
1626 Broadway Suite 100 | Fort Wayne, IN 46802

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[Sam370076848hsg]

Sorry here are the attachments.