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Cancelled agreement is still notifying recipient

New Here ,
Apr 26, 2024 Apr 26, 2024

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I have a cancelled agreement. It shows as cancelled in Adobe sign but it is still emailing reminders to the recipient. How do I stop those reminders from going out? 

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Manage documents , User interface issues

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi Sam370076848hsg,

 

Thank you for reaching out.

 

Please confirm if all the recipients are receiving the reminders. Does it happen for a particular document?

It would be helpful if you could share a screenshot of the canceled document with the date and the reminder received after the cancellation.

We will share the information with the team and get this checked.

 

Thanks,

Meenakshi

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New Here ,
Apr 30, 2024 Apr 30, 2024

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No, it is only happening with one document. I've attached screenshots on my
end as well as the audit report. I have asked the user to send me a
screenshot but I am hoping below is enough to track down and stop the
emails.

Thank you

Sam Huff

[Personal information removed by the moderator]

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hi Sam370076848hsg,

 

Thank you for the information.

However, I cannot find any screenshots attached here. Please share the screenshots again.

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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New Here ,
May 03, 2024 May 03, 2024

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[image: Screenshot 2024-04-30 073148.png]
[image: Screenshot 2024-04-30 073212.png]

Sam Huff

Store Operations Manager

260-748-5571 (direct) | 260-258-9890 (mobile)



Do it Best
1626 Broadway Suite 100 | Fort Wayne, IN 46802

--
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New Here ,
May 03, 2024 May 03, 2024

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Sorry here are the attachments.

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New Here ,
Aug 28, 2024 Aug 28, 2024

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I am experiencing the same issue. An agreement was canceled on August 2, 2024, no signatures were obtained, and the recipient emailed me today to say she is still receiving emails reminding her to sign. 

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