Check Boxes not showing up as checked and answered required fields showing up under request esig

Report · Jan 12, 2024

Hello,

I apologize, this is my third post about my issue. My first one may not have gotten enough rotation and it was suggested when I made a second post that I post under Adobe Sign Forum, instead. I don't mean to sound discourteous, but this is a time sensitive problem for me.

I currently have a fillable form contract that I was able to create with this software with help from all of you as well. I thought I had it perfected but I was mistaken. I am now encountering issues where the boxes checked are not showing up as checked when I use the request e signatures function or worse. Say it's a required check box part of a set where you can only choose 1, when you send it for esignature the checked box is blacked out and one of the remaining boxes that were unchecked are now listed as a required field to be checked along with the signature when sent to the client. Furthermore, the original checked box does not appear as checked on the document when sent or printed. Also, any optional check boxes do not show up as checked either. I have included a copy of the contract for you to peruse and pictures of what the user receives when sending out for e-signatures. Please tell me what I am doing wrong. I have already tried removing the 'required' contingency from the entire document but still any checked box does not appear. I tried switching to radio buttons by suggestion of the software which didn't work either. The radio button would be nice if once you checked it, it wasn't rendered permanently checked leaving the user stuck with that choice and the only way you can uncheck it is to have this software and copy the button, delete the checked button and replace with the copy of the button you just made.

I don't understand why it was working fine and suddenly it doesn't. It caused me problems with my boss because some contracts went out with this glitch and as she said 'It made us look incompetent.' when the user had trouble. Please let me know what I can do.

I appreciate your time and am grateful for any solution.

J

Report · Apr 02, 2024

I am having a similar issue. Starting with a WORD document, converting to PDF to get signatures. When I receive the signed agreement by email, where check boxes play a factor, all boxes show unchecked. If I go into Adobe Acrobat, which is storing my agreements, the PDF shows the box checked. This leaves my recipients in the dark about whether the APPROVED box was checked or not. Please help with a solution for this issue. Adobe Sign worked beautifully before this latest update.

Report · Apr 02, 2024

Dear Linda,

The work-around I found for this dilemma is to complete your fillable form document with all the marks entered then save it as a microsoft PDF document. Then, reopen with Adobe, use the esignatures function and you should have everything in place as normal.