Date/Time Missing from Review and Sign E-Signed PDF's

[mirecopetrol]

Issue:
Not sure if this is something that has to be done within Adobe Reader DC/Standard/Pro either bit version but I was recently able to sign e-signature request sent to me via email and after signing it would show me date and time under my signature even before I hit click to sign to complete the request.

Troubleshooting Done:

I reinstalled adobe standard 64 bit as it's the only one we have with a license in our company and recreated my e-sign signature but when testing still having the same issue.

Seems the behaviour doesn't change if we are 'reviewing/signing' within most up to date as of this posting google chrome or microsoft edge web browsers

Now of course we can add a date stamp via the more items options before sending out a pdf requesting e-signatures if we need to sign it before sending but we have to do it each time. And it only applies to the senders own signature, not the potential signees after they sign.

History:
Odd that it was working fine just a few days ago. Reinstall of adobe has been completed, windows 10 device is fully up to date as of what's allowed in our company.

Adobe Acrobat Standard 64 bit version:
2023.008.20555

Windows 10 Specs:
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
Version 22H2
Installed on ‎12/‎22/‎2023
OS build 19045.4046
Serial number PF341EKG
Experience Windows Feature Experience Pack 1000.19053.1000.0

Hardware:
System Manufacturer: LENOVO
System Model: 20VX007CUS
BIOS: N34ET59W (1.59 ) (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 24576MB RAM
Available OS Memory: 24296MB RAM

[Meenakshi Negi · Accepted solution]

Hi mirecopetrol,

Thank you for reaching out. 

It seems the option is disabled at the sender's end. If the issue occurs with the particular documents and you have not made any changes to the signature preferences, then I would suggest checking with the sender. They might have disabled this signature feature on their end. 

For more information, refer to the following help page: https://adobe.ly/4ah7uGm;

Let us know if that is not the case. 

Thanks,

Meenakshi

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[Lively_Breeze5EC4]

Well formatted signatures is already an enabled option in my group settings, but it does not work for users using saved signatures. Its only applied to users that are phyisically singing at the time of the action (typing or drawing their signatures with each package). 

How can I apply well-formatted signatures to users utilizing saved signatures?

[Sharon313424180x76]

That is a bad feature that allows the sender to disable critical information needed.