Document Builder:INVALID_JOB_ID

[Salesforce27667499xygz]

Hi All,

We are using Adobe Sign for salesforce and generate our documents in salesforce however we are unable to create any documents from a salesforce record page any more as we get the Document Builder:INVALID_JOB_ID. Any thoughts on what to look for?

Thanks

Abu

[jane-e]

@Salesforce27667499xygz 

I've moved your post from Using the Community (for forum questions) to Adobe Acrobat Sign for you.

Jane

[Ben356090789mmh]

Any chance you remember the resolution for this? Woke up this morning to all of our orgs' templates and agreement attepts having this.

[athletic_Radiance6545]

Tagging on to say our orgs are experiencing the same issue today.

[William35576138sivu]

Same. Any update?

[default2pdz87y5y2tf]

My org is having the same issue

[SFK0818]

Same here... nothing on adobe status

[Karen30504639tvfw]

Same here. I upgraded and went through the setup wizard, but still experiencing the issue.

[Ben356090789mmh]

Looks like Support is saying they are aware of this issue affecting many orgs. I was told the Engineers are working on it. So it would seem that if/when this particular error occurs, it is on Adobe's end.

[William35576138sivu]

Interesting. My support rep didn't mention that, didn't seem to know anything about it, and told me a "Subject Matter Expert" would be giving me a call. I even gave him the link to this thread to prove it's not just our org having the issue.

[default2pdz87y5y2tf]

I opened a support ticket and then opened a chat session with an agent. This was their response to my support ticket

[default2pdz87y5y2tf]

I just received a call from Adobe Tech Support - The caller identified an ongoing issue with an invalid job ID, confirming that it is a high-priority bug being addressed by the team.

[default2pdz87y5y2tf]

Adobe bug ticket number is "DCSI-33286".

[daring_customers0521]

Same issue on our side, but I'm not finding any adobe updates on the issue. 

[Meenakshi Negi]

Hi Ben356090789mmh,

Thank you for reaching out, and sorry about the trouble caused.

We have checked that you are using the Adobe Sign Enterprise plan. As you have a Salesforce-integration-related issue, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/46V21pS.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3KinnEV.

Thanks,

Meenakshi

[athletic_Radiance6545]

My users are reporting that they can use Adobe Sign again this morning.

[Ben356090789mmh · Accepted solution]

Confirming this has been resolved overnight for my Org and I was notified by Support that the Engineers updated a backend fix for this. Seems like total downtime for this issue was somewhere around 5am EST until just about the same time the following day for future reference and people looking here if/when it happens again.