Document exceeds page limit for license?

[Cristie29035625c0qh]

Getting message that I've "EXCEEDED Page Limit"

This document cannot be sent out for e-signatures because it exceeds the page limit for your license.  However it's only 1 page.  Huh?  I need to get this signed! 

[Meenakshi Negi]

Hi Cristie29035625c0qh,

Thank you for reaching out.

Please refer to your plan's transaction limits provided in the following help document: https://helpx.adobe.com/sign/using/transaction-limits.html.

As mentioned above, it is a single-page document. Would you mind sharing the document with us?

Share the screenshot of the error message.

Thanks,

Meenakshi

[Hamun5ED5]

Hi, I am experiencing the same issue.  Cannot send 4 pages for e-signatures. Works fine if it is 1 page.  Can you please advise which licenses I required to allow this?  Sharing screenshot of error message.

[Meenakshi Negi]

Hi Hamun5ED5,

Thank you for reaching out.

We have checked the screenshot, and it does not make sense for a document of 4 pages. Ensure that the file fulfills all the limits mentioned here: https://helpx.adobe.com/sign/using/transaction-limits.html.

Would you mind sharing the document with us so we can check with the team and investigate this issue?

Also, share your Adobe ID (email address) for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[yushuaic26667162 · Accepted solution]

Hi,

Cause: some pdfs may have invisible pages (especially digital sign pdfs)

Solution: print the pdf into "Microsoft Print to PDF" or "Adobe PDF", to rid the invisible stuff. Then you can request e-signature.

You're welcome!!

[Unicorn4142]

So I have a 31-pg document, printed using "Microsoft Print to PDF", and yet it says I have too many pages?  Any thoughts would be greatly appreciated!  

[Meenakshi Negi · Accepted solution]

Hi Unicorn4142,

Thank you for reaching out.

Please ensure the PDF size does not exceed the limits mentioned in the following help document: https://adobe.ly/4hAlGhG. If that is not the case, please confirm if you created the document.

Could you share the document with us so we can look at it?

Let us know if you need any help.

Thanks,

Meenakshi

[Don26990016mftr]

I have the same issue. the document is only 10 pages and it is a form I use all the time, but today I get the error message attached