Echosign is automatically setting a password on a signed document

[teresap46503074]

I select "no password" and send the document for signature. When it comes back it is password protected. I need to combine it with another document in order to submit the entire package to my client and it is requiring a password to open. During the signature process it didn't advise any of the individuals signing it that it was assigning a password, nor did it alert me. How do I stop it from doing this?

[abhissha]

Hi Teresa,

May I know on which OS are you working on? Also please let us know whether you are using EchoSign from the web initerface or from Acrobat Pro DC.

Thanks,

Abhishek

[Rijul Raj Khurana · Accepted solution]

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

[default34ek2cvcevpd]

No thats not what is happening - same problem - the files wont even OPEN without a password. These are being applied to my files in adobe sign even though I have the password function turned off...

causing quite a disaster now...

[mike silber]

Having the same issue - unable to open documents

[McKay24773048b37l]

Have same issue, I am not putting a password on them, put it comes back password protected??

[Mike24775343gtsj]

The only work around I have found is to download the file and instead of saving it I move it (drag and drop) into the desired folder.

Somehow on my system "save as" adds a password while moving the file does not (using OSX, may not work on other operating systems).