Email address book on adobe sign?

[Andrius Music]

How to create an email address book on adobe sign?

Does anyone know how to save the e-mail address book contacts on abobe sign?

[AadeshSingh · Accepted solution]

Hi AndriusMusic,

Please be informed it won't be possible to add the address book to your Adobe Sign account.

However, Adobe Sign will remember the email address that you have previously typed in the Recipient field.

Regards,

Aadesh

[C.W.McCall]

How are the addresses stored?

[Andrius Music]

Sembra una mancanza piuttosto pesante per un servizio professionale e a pagamento.  Basterebbe poter collegare il proprio account di posta ed utilizzare gli stessi contatti.

Comunque grazie per la preziosa informazione.

[Sardar Sab]

Can you tell me where it saves the previously typed emails to remember for next time? Don't tell me that it's not saved; without saving, the program can't remember.

[defaultphddi8rhkfnv]

You would think that 3 years on, this feature would have been added. It is a shame Adobe is so slow at reacting to customer requests.

[shant15A7]

Basic functionality, for sure.  How hard can it be? 

[johnb2311256]

Hi,

I have typed the wrong email address and every time I use the sign feature, it remembers my incorrect address.  Is there a way I can unremember  an email address?

Regards

John

[Grants5ED1]

When the address pops up, you can remove it from the list by selecting the X on the right hand side of the popup. I would love to beable to order this list so priority addresses always display on top.

[defaultj9e92p40e4zt]

Yes, thank you, but this is only a temporary fix.  The next time you attempt to send documents to the same person, the same erroneous email address wil pop up in addition to any corrected versions you have added.  I am looking for a more permanent deletion. 

[Marisa26319669k1ek · Accepted solution]

I think I may have figured it out. If you go to send a document for esignatures, and you add a name, you should see a link for "more options" and once in that more options window you can begin to type names and "x" them out. I'm hoping this works. 

[Manjinder Sin26100418m82q]

This is the correct one, Thanks for sharing.

[TravelerShawn]

How is this NOT a regular feature? Add someone's name and their email address. Change or delete the contact information as needed. HOW IS THIS NOT A FEATURE?

[Andrius Music]

in my opinion there is no contact archive, an address book from which to select recipients. Now you are forced to type in the address each time, hoping to remember it. An important lack for a work tool.

[Manjinder Sin26100418m82q]

There is a way to find all the email addresses you ever typed. One time one tech guy from adobe showed me how to access this. Now they are saying there is no such function to access the emails in adobe sign. Either they removed it, or they don't want us to know this.

[radiant_elixir2317]

That or it's like any IT department/support desk. You get a different answer for the same question, depending on who you ask. I will call our main programs support line again if I don't like the answer. Because I know someone is smart enough to have the answer. 

[Meenakshi Negi · Accepted solution]

Hi radiant_elixir2317,

Thank you for reaching out, and sorry about the delay in response.   

We have checked that you are using the Acrobat Sign individual service plan. It is not possible to create an email address book from your end. However, you have access to an address book that works to predict the email address of a recipient as the user types it into the recipient's email field on the Send page. For more information, refer to the following help document: https://adobe.ly/4gvwM6d. 

Thanks,

Meenakshi

[Thom22476297elmy]

How do we remove incorrect email addresses from the "predictions"?

[Meenakshi Negi]

Hi Thom22476297elmy,

Thank you for reaching out.

When you add the email address and the predictions appear, you should get an "X" icon next to it. If you click on it, the suggestion or prediction will not appear the next time.

If you do not see the option or the icon, please let us know if you are using the feature in the desktop or web application. We are currently looking into this behavior, where the icon is not available for some users.

Let us know if that helps.

Thanks,

Meenakshi

[Sardar Sab]

Hello, 

I want to inform you that I am not receiving an X mark on the right side of an email address. I am using Adobe Acrobat on my Windows desktop. What setting, I need to change to get this X mark.

[Thom22476297elmy]

The X is not appearing on the Mac App 2025.001.20529 or online in Chrome 138.0.7204.93 on the Mac.

[Sardar Sab]

I am using Windows 11 desktop and still not getting this X mark.

[Meenakshi Negi]

Hi Thom22476297elmy and Sardar Sab,

Thank you for sharing this information. We will share the information with the team to get this checked.

We will let you know once we have more information on this. We appreciate your patience. 

Thanks,

Meenakshi

[Ila27818680btr4]

Should a response be expected this year?

[Meenakshi Negi]

Hi Ila27818680btr4,

We are sorry about the trouble caused.

We have already informed the team about this, but have not heard from them about the latest information. We will check again with the team. The fix may take some time.

Thanks,

Meenakshi