Email verification incorrect

[LWVGT]

I have website form in Adcrobat and after completing the form, I received my email verification. BUT, the form is showing the incorrect 'FROM' and 'TO' information.  How do I correct this?

 

[jane-e]

@LWVGT 

I've moved your post to Adobe Acrobat Sign from Using the Community (for questions about the forums).

Jane

[LWVGT]

Jane,

Thank you for moving my post....how do I access it?

Linda at LWV Tucson

[jane-e]

@LWVGT 

You just did! 😊

Here's the direct link to this post:

https://community.adobe.com/t5/user/viewprofilepage/user-id/34580718

Here's the link to your page:

https://community.adobe.com/t5/user/viewprofilepage/user-id/34580718

In the upper right of the forum, click the bell to see your messages and replies. Click your avatar to see your profile or manage your account.

The forum sends email unless you turn it off. You can reply to messages by email, but the forum will remove attachments and you need to remove PII.

[Meenakshi Negi]

Hi LWVGT,

Thank you for reaching out.

As mentioned above, the email verification shows the incorrect 'From' and 'To' fields. Would you mind sharing more information on what is not correct in these fields? 

Let us know how the document was sent and the recipients you added before sending it. The information will help us to understand what is not working correctly. 

Thanks,

Meenakshi

[Jaynegowdy]

I had a pretty similar issue with email forms before. I was getting the right verification emails but noticed that the 'FROM' and 'TO' fields were all mixed up. What helped me was checking the email settings in the form builder and making sure everything was configured correctly.

[Jaynegowdy]

 Also, I used bulk email checker (link removed) to ensure that all the email addresses involved were valid and correctly formatted, which helped avoid some of the issues with incorrect addresses. Double-check your form settings and email configurations; that usually clears things up.