Email verification incorrect

Forum|Forum|2 years ago
January 3, 2024
4 replies
1048 views

I have website form in Adcrobat and after completing the form, I received my email verification. BUT, the form is showing the incorrect 'FROM' and 'TO' information. How do I correct this?

This topic has been closed for replies.

M

Mayoxord

Participant

I’ve had my fair share of headaches with incorrect 'From' and 'To' fields too. Just recently, I sent out a newsletter, and it turned out that the verification showed my old email address as the sender—so embarrassing! I think it would help to double-check if the email addresses are clean before sending. I’ve been using this EMAIL CHECKER TOOL (link removed), and it’s been a lifesaver for me. It helps catch those pesky typos and invalid emails.

J

Jaynegowdy

Participant

I had a pretty similar issue with email forms before. I was getting the right verification emails but noticed that the 'FROM' and 'TO' fields were all mixed up. What helped me was checking the email settings in the form builder and making sure everything was configured correctly.

J

Jaynegowdy

Participant

Also, I used bulk email checker (link removed) to ensure that all the email addresses involved were valid and correctly formatted, which helped avoid some of the issues with incorrect addresses. Double-check your form settings and email configurations; that usually clears things up.

Meenakshi Negi

Legend

Hi LWVGT,

Thank you for reaching out.

As mentioned above, the email verification shows the incorrect 'From' and 'To' fields. Would you mind sharing more information on what is not correct in these fields?

Let us know how the document was sent and the recipients you added before sending it. The information will help us to understand what is not working correctly.

Thanks,

Meenakshi