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Participant
March 8, 2017
Answered

Error message: Access token provided is invalid or has expired. Cancel

  • March 8, 2017
  • 5 replies
  • 7387 views

Not sure why I am receiving this message every time I try to send a doc from my template library.

My account is renewing on 10 March and the credit card details on file are valid.

Any ideas please - urgently - as I have docs to send today.

Thanks Vicky

This topic has been closed for replies.
Correct answer sameer_puri

Hi,

The issue was identified and a fix was deployed earlier this morning. Please let us know in case you are still facing this issue.

Thanks

Sameer Puri

5 replies

Right o Way Consultants
Participant
April 29, 2019

I am trying to send documents for signatures and my recipients are receiving this same error messagE.

mirette
Participant
November 10, 2018

I am a new user and this error message is appearing for me too.

Unable to send any documents for signature. Please resolve asap.

Participant
October 16, 2018

It is back and it is happening again for EVERY single document. Every item we have out for signature is now completely unusable. Cannot set reminders or track anything. Also - with the new roll out, we do not have the option to change signers anymore without the Manage Documents page. All in all, a pretty terrible roll out of new features since last month. Not sure why all the changes as it was working fine until September.

Participant
October 11, 2018

It's back. I've been using Creative Cloud and Lightroom CC just fine for a few months. Now the "token expired" for Lightroom CC (and cannot log into Acrobat DC--and trying logs me out of Creative Cloud. Bridge and Photoshop CC work fine (except that Photoshop CC cannot access the Lightroom CC libraries). Now I'm in an infinite do loop of signing in, launches Lightroom CC, says my token has expired, sign out (of everything), sign in "Creative Cloud will be licensed for (my Adobe ID email). Click continue to enjoy the software" and continue brings me back to "Account notification An error occurred while attempting to sign in to Lightroom CC: 'Your access token is expired'. Please sign out and sign in again"

All this hassle is why I dropped the plan last year. Now I have a new laptop and figured I'd give it another go. Disappointing.

sameer_puri
Adobe Employee
sameer_puriCorrect answer
Adobe Employee
March 9, 2017

Hi,

The issue was identified and a fix was deployed earlier this morning. Please let us know in case you are still facing this issue.

Thanks

Sameer Puri

bills78987634
Participant
July 9, 2018

I am trying to cancel a contract I have sent and keep getting "access token provided is invalid or has expired.