Error refreshing access token: invalid_request : invalid refresh token

[Alexis27658986dc7f]

Hello

The connection with Salesforce was established by a previous admin but the Adobe Sign was not really used for a while. I got asked to put it back.

In adobe sign Admin, we have a linked Account. I can create a agreement and add a file. When I click next below Preview & Add Signature fields, we get the message:

Error refreshing access token: invalid_request : invalid refresh token

All users get the same in both Sandbox and production. What needs to be updated ?

[Alexis27658986dc7f]

If anything has the same issue, the version of the package was out of date:

https://helpx.adobe.com/sign/integrations/salesforce-upgrade-guide.html#Post

[Chhavi Garg]

@Alexis27658986dc7f thanks for reaching out. Please follow the steps below to rerun the setup:

1. Go to the 'Acrobat Sign for Salesforce Lightning' page and select the Adobe Acrobat Sign Admin tab.
2. Under Account settings, select Launch Setup Wizard and follow through the steps.

For details, refer to Acrobat Sign for Salesforce Installation Guide.