Fonts are changed when using adobe sign.

[ryans66247346]

I have a Document that is originating from MS Word (15) and I then exported from Word to a PDF using the 'Create PDF' option on the 'Acrobat' tab. At this point the fonts used show as Embedded subsets when I view  the properties in Acrobat Pro DC. From this point I am adding in Pre-fill fields and also Signature fields for digitally signing. For the Pre-Fill fields I choose the same font used in the original doc, Calibri. The problem I am having is that when I use the "send for signature" option through acrobat the fields automatically switch to helvetica from Calibri when I view it on the adobe sign website ( in which it prompts for a signature ). When I download the signed version it is still Helvetica. This is all viewed and created using a Mac. If I send the PDF directly ( not through adobe sign ) to a PC or MAC the font stays Calibri. So It appears as if the Adobe Sign interface is where the problem is happening ( when the file is uploaded on the Doc Cloud more specifically ).

TL;DNR: My fonts chosen for Pre-fill fields are switching from Calibri to Helvetica when sent though adobe sign.

Any ideas? I have been trying to solve this for several days now.

-Ryan

[Jessica5D9B]

Did you find an answer to this? I'm currently having this issue and haven't figured a solution to it.

[MvdHorst]

Same issue here. Curious about the solution.

[Kasey Gaskill]

I am having the same issue. We are using GDT fonts and it is changing to a normal text font.

[Mike23736939rlme]

Almost 5 years and no resolution? I have the same issue which is really annoying when the boss wants all text to be the same font!

[Silke38806473rde3]

converted the documents into pdfs before using them, that worked for me.

[NicoQTZ]

Hi everyone, 

The solution is in Word settings : Benefits of embedding custom fonts - Microsoft Support

Tested & approved.

Enjoy !