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I have a Document that is originating from MS Word (15) and I then exported from Word to a PDF using the 'Create PDF' option on the 'Acrobat' tab. At this point the fonts used show as Embedded subsets when I view the properties in Acrobat Pro DC. From this point I am adding in Pre-fill fields and also Signature fields for digitally signing. For the Pre-Fill fields I choose the same font used in the original doc, Calibri. The problem I am having is that when I use the "send for signature" option through acrobat the fields automatically switch to helvetica from Calibri when I view it on the adobe sign website ( in which it prompts for a signature ). When I download the signed version it is still Helvetica. This is all viewed and created using a Mac. If I send the PDF directly ( not through adobe sign ) to a PC or MAC the font stays Calibri. So It appears as if the Adobe Sign interface is where the problem is happening ( when the file is uploaded on the Doc Cloud more specifically ).
TL;DNR: My fonts chosen for Pre-fill fields are switching from Calibri to Helvetica when sent though adobe sign.
Any ideas? I have been trying to solve this for several days now.
-Ryan
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Did you find an answer to this? I'm currently having this issue and haven't figured a solution to it.
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Same issue here. Curious about the solution.
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I am having the same issue. We are using GDT fonts and it is changing to a normal text font.
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Almost 5 years and no resolution? I have the same issue which is really annoying when the boss wants all text to be the same font!