Getting access_denied Error When Connecting Adobe Acrobat Sign to Salesforce

[rahul_6699]

I'm trying to integrate Adobe Acrobat Sign with Salesforce, but I'm getting the following error:

access_denied : Please contact Adobe Acrobat Sign support to make sure your account is ready to use Adobe Acrobat Sign for Salesforce. Your account tier may not be at the proper level to proceed.

My Account [Personal information removed by moderator] is Enterprise Account but when I trying to connect Adobe E-Sign with my Salesforce Sandbox, it is giving me error.

[Meenakshi Negi · Accepted solution]

Hi rahul_6699,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. As you have an integration-related issue, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4mX2sFU.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4mPRulj.

Feel free to let us know if you need any help.

Thanks,

Meenakshi