How can I change the name associated with a recipient's email address?

[historydept]

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?

(In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

[Ambrosial_Mercury4406]

Hello

I have the same issue as I'm sending for signature to a CEO@ email address but the name of the CEO has changed, and when he signs it displays next to his signature the name of the previous CEO.

Note I'm not creating an agreement for signing using the Acrobat Sign web application.

Can you provide some instructions about how I can change the name of signer. 

Thanks 

John 

[S. S]

Hi @Ambrosial_Mercury4406,

A solution here could be to completely remove the recipient and re-add them. 

This could refresh the account details if they have already been updated.

Steps can be found here: https://adobe.ly/3II2m5J

Hope this helps.

Regards,
Souvik.

[MICHELLE5E5F]

Hi, 

Every time I send a document for signing to a customer's email address it comes up and signs with the incorrect name.  This only happens with one customer.  I.E the email address is john.smith@email.com and the name is signed as Joe Bloggs. They have said that they are unable to change this when they sign. Does anyone know how this can be changed?

Thanks,

[MTInstruments]

I am having this same issue.  Is there a fix for this problem other than upgrading to an "Enterprise" service?

[Helsell5FB9]

When adding signature recipients by email Adobe Sign is auto-completing a display name. Where is this information stored as it is oncorrect for multiple clients. This looks bad and is confusing at best legally questionable at worst as the name is wrong. How can I remove or edit auto-complete?

[Meenakshi Negi]

Hi Helsell,

Thank you for reaching out and sorry for the delay in response.

As I understand, you are referring that the name for the recipient auto-correct itself the display name. 

It may be the Check spelling option is enabled for the field. 

When adding the emails, click on the recipient filed to select it. Then right-click on the field and check if the "Check Spelling" is selected on the list. If yes, click on it to uncheck the option.

Check if that helps.

Let us know if the issue still occurs.

Thanks,

Meenakshi

[Joytalk5FC7]

Hello,

I am having the same problem as Helsell5FB9 and cannot work out how to fix it.  I am creating a Word file, uploading it to Adobe Sign then using the drag-and-drop function to add name, signature and date.  However, after sending it to the recipient, the name field appears to be automatically filled and cannot be edited for some users.  It looks as if the document was created with that name, which is a terrible look.  The name that gets automatically filled is their email display name (not email address), which is not always the same as the signers real / legal name.  

Can anyone or a support member please provide a solution for this?

Thanks in advance

[Brandi Boswell]

Hello,

I am actually having the same problem.  When recieving the document to sign the name and date has been auto filled in.  I am a delegate signer for my boss, so when I apply his signature, it's putting my name and email in the form.  It should all be filled out as his name, however it's not letting me edit it or remove it.  We have watched multiple tutorials and have got out IT dept. to look into this, all with no solutions.  Please let me know how to correct this.  

[J_McNeece]

Hi Brandi,

I believe the issue you are running into is that a delegate is someone who signs a document with their own credentials. If you need to sign an agreement with someone elses credentials this would be signing on behalf. Signing on behalf can be completed by setting up Advanced Account sharing with your boss. Once completed you can switch to their agreements in the manage page -> Select the In-Process agreement-> and sign your bosses credentials. The great thing about this is it will update the audit report to log that you signed on behalf of your boss.