How to Cancel a prefill agreement

Report · Jun 27, 2019

Occasionally, I'll start a document and then finish it later and it creates two documents. One is left in prefill, and one is sent for signature. That's an issue on its own, but ...

...my real question is how do you cancel an agreement in the prefill stage?

Thanks

Report · Jul 16, 2019

Hi Rtbrett,

Sorry for the delay in response.

As you have mentioned above, the document lefts in Prefill stage. Could you please let us know what exactly you are referring to as "Prefill" here?

Once you start a document and do not send it, it saves under the draft documents. The document listed under Send for signature only when you send the document.

It would be helpful if you can elaborate the workflow you follow and if possible share the screenshot as well.

We will be waiting for your response.

Let us know if you have any question.

Regards,

Meenakshi

Report · Apr 06, 2021

I am having the same issue. Once you click the first "send" after you have filled out the document, it goes to "waiting for for you," not to "drafts." On the right side of these, the status says, "waiting for prefill." There is no cancel option until you actually send it. You also can't edit the email addresses to send it somewhere else and then cancel it. So it's stuck there for forever. To try this, simply fill out a document and click send to where it takes you to prefill to ensure everything is correct. But instead of clicking send, back up a couple pages or even restart the program. You will then have documents in limbo that can not be deleted or edited until they have been sent. I had already sent a corrected version so the last thing i want to do is send again. Someone else made a post about this and you responded by linking them to the standard delete instructions. They responded that that didn't work but you never responded again. If you can find an actual way to delete documents like this that were never completed, that would be amazing. It's certainly nowhere in the help section.

Report · Apr 11, 2021

Hello,

Thank you for reaching out and sorry for the trouble.

Sorry as I have not understood your issue correctly. When you say Prefill, are you referring to the window where you can add the form fields in the document?

Would it be possible to share the step by steps workflow you do so we can replicate it at our end? Also, share the screenshot to understand it better.

Thanks,

Meenakshi

Report · Jun 08, 2022

I am having the same issue. We have a form with three fields (Full Name, Address, Signature) and have it set up so that we prefill the address field before sending to the client.

Workflow:

Home
Click "Start from library"
Select the document & click Start
Fill in client email address, uncheck the box "Preview & Add Signature Fields", & click Next

At this point, we would normally fill in the Address field and click Send, but if we discover an error, there is no way to cancel at this point. If we close the browser tab, log back into Adobe, and go to Manage, it doesn't show up in Draft or "In progress", but rather in "Waiting for you". There is no cancel option available for it. It appears the only way to get rid of it is to go ahead and send it and then cancel it. This would be embarrassing to us for the document to be sent to the entered client email address.

Report · Jun 10, 2022

This is an issue. As far as I can tell, you can not cancel the ducement until after it has been sent.

Report · Jul 27, 2022

Is there a fix for this yet?

Report · Aug 05, 2022

From what I can tell, you still can't delete it, however, you can hide it so it no longer shows. Right screen under actions, select "hide agreement".

Report · Aug 05, 2022

Thank you - That helps a LOT, 'cuz by Default, for whatever reason, when
one clicks on Manage, it goes to the items under Waiting for you, Instead
of In Progress, so we would always have to click on In Progress to get
there, but now after hiding the one under Waiting, it again defaults to In
Progress - MUCH BETTER! 🙂

--
Plain-O Helpers

Report · Jul 18, 2024

I am having the same issue. Wish Adobe would fix this. Please!!

Report · Oct 02, 2024

On a Request e-Signature document, I added three recippients to sign the document, then clicked Specify where to sign. From there I added the three signature fields and then added one text field, assigning to myself as the Prefiller. When the document came to me to Prefill and Sign, I noticed an error, but could not cancel it. Here was my solution. I do NOT have the New Acrobat Enabled so I'm using from the previous Acrobat. I'm also using the Web App version.

Documents | Agreements | Waiting on You

Open the document.

In the list of Recipents, choose first name on list, click Edit or Replace Receipent. Change to your email address.

Verify your email address is the first listed.

Click the View & Prefill button.

Prefill the form. Note: I added "DO NOT SIGN" just so I knew which agreement I needed to cancel.

Click the Click to Send button.

Documents | Agreements | In Progress

Open the document.

In Actions, click on the Cancel.

Click the Cancel Agreement button.

The document has been cancelled.

I hope this also works for you as it worked for me. Hopefully, Adobe will fix and add a Cancel button to documents in the Waiting for you agreements that you originated with a Prefill field.

Report · Oct 03, 2024

Hi Jessica35806728jrxi,

Thank you for reaching out.

If the document is in a prefilled state, you can go to the "Waiting for You" folder and select it. Then, on the right-hand pane, you can cancel the document.

Please refer to the steps suggested in the following help document: https://adobe.ly/4085ajp.

Let us know if you are experiencing any issues.

Thanks,

Meenakshi

Marking a reply or response "Correct" will help future users with the same issue quickly identify the correct answer.

Report · Oct 31, 2024

Report · Oct 31, 2024

Hello there.

After all this time a delete button for the 'prefill' agreements is still not available. I have submitted a snippet of my screen and have been having this same issue. Any new way to resolve other than sending it to yourself to cancel it?