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Any help greatly appreciated!
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Can you post a screen shot?
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I am having the same problem. It seems as if the whole user interface has changed, and the new one no longer offers access to the form field layer templates I created for my documents.
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When you upload your document, you must click the check box I have circles in order to add form fields.
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Yes, I know. I already do this.
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Yes- I do do this but no option to add form fields comes up.
Is there a service number for Adobe? I need to send a lot of documents really urgently!
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I had this problem as well. There was another thread on this. See I can't add a template in the preview document.
I communicated with Rijul as indicated. He is at https://forums.adobe.com/people/Rijul%20Raj%20Khurana. He was able to resolve this issue for me.