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I can't sign a document

New Here ,
Oct 31, 2018 Oct 31, 2018

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What could be a reason that I can't sign a document. I sent agreement to a client. Client fill their information and signed agreement. Now I should fill few fields and sign it, but I just received it back as it would be finished and there isn't option for me to sign it. Everything was ok few days ago.

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correct answers 1 Correct answer

Adobe Employee , Nov 05, 2018 Nov 05, 2018

Hi Romansv,

Sorry for the delay in response.

As you need to fill and sign the document after the other signer complete the form, you need to add your email address as a second recipient.

Then make sure that you check the box for "Preview and Add Signature Fields" at the bottom of the page before clicking the Send Tab.

Then you need to assign the form fields for the signer and that needs to be filled by you.

Take help of the steps mentioned here Assign form fields to recipients.

Then you will be able

...

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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Hi romansv16113640,

Normally you can add youself's email when you configure the recipients of your agreement.

See this screenshot (sorry, it's french interface, but you will have "Add myself" action)

screenAdobe.PNG

Regards,

Romain.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Hi Romansv,

Sorry for the delay in response.

As you need to fill and sign the document after the other signer complete the form, you need to add your email address as a second recipient.

Then make sure that you check the box for "Preview and Add Signature Fields" at the bottom of the page before clicking the Send Tab.

Then you need to assign the form fields for the signer and that needs to be filled by you.

Take help of the steps mentioned here Assign form fields to recipients.

Then you will be able to fill and add the signature to the document after the client completes the form.

Hope the information helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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New Here ,
Apr 20, 2023 Apr 20, 2023

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What if I receive the document for signature but I do not find fill & sign in tools pane?

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New Here ,
Aug 25, 2023 Aug 25, 2023

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Sending out from Adobe Sign, signers are forced to download the document before they can sign it. 

How do I configure that simply click to open and sign. No downloads or mobile apps are required. 

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Guide ,
Aug 25, 2023 Aug 25, 2023

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You need to have administration privileges in order to change the settings. Go to Account Setting - Signature Preferences - Additional Settings and make this is unmarked.

mariahweyne_0-1692991711315.pngexpand image

 

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Thank you

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I don't know how to sign a document 

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New Here ,
May 27, 2024 May 27, 2024

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Please tell me why I can't use the signature app anymore 

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New Here ,
Jul 17, 2024 Jul 17, 2024

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There are no boxes or anything. How do I get to what I need to do??????

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New Here ,
Aug 26, 2024 Aug 26, 2024

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I am an Architect needing to provide a digital certificate to a drawing that I made corrections to. Adobe will not allow this to happen.

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Hello,

My doctor sent me a document to sign to participate in a clinical study; I then clicked where it says: Sign here, I did that, but he hasn't received the signed doc. What went wrong? 

Your help is appreciated,

Amos

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Guide ,
Aug 30, 2024 Aug 30, 2024

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Did you receive a copy? If so, just email it to him.  Either way he can look for it in this link -  https://acrobat.adobe.com/link/documents/agreements/#agreement_type=all

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Adobe Employee ,
Sep 03, 2024 Sep 03, 2024

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Hi amos_4455,

 

Thank you for reaching out.

 

Please let us know how you received the document for signature. If you received an email from Acrobat Sign with the link to the document, please ensure that you add the signature and then click on the blue button "Click to sign." 

If that is not the case, please share more information.

 

Thanks,

Meenakshi

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