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Hi Ben Gagnon,
Thank you for reaching out.
We have checked your account and see that you have Acrobat Sign for a small business.
If you are trying to use the same email for the Developer edition of Acrobat Sign, it may not work.
Please use an alternate email address for the Developer account, which was never used before for Acrobat Sign.
Hope the information helps.
Thanks,
Meenakshi