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Is the signature system down?

Community Beginner ,
Oct 19, 2018 Oct 19, 2018

Hi all

I've been wanting to send documents for signature and can't seem to have access to the send for signature.

It says that the requests to the servers have been blocked by an extension.

If the system is down, do we have an idea when it might return to normal?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Oct 23, 2018 Oct 23, 2018

Hello,

A potential issue was identified and fix has been deployed. Please let us know if you still face the same issue.

Thanks

Sameer Puri

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New Here ,
Oct 19, 2018 Oct 19, 2018

Same here. Only impacts Chrome right now. But this is new behavior today and no extensions or settings have changed on my end. Very frustrating. This rollout to the new UI has gone poorly. At least they brought back the option to see signature documents in the old esign formatted view. But now all documents are blocked with this new error.

I can get it to work for awhile but then it always results in this same problem after it times out.

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Community Beginner ,
Oct 19, 2018 Oct 19, 2018

Thank you for sharing your experience Jeff. The signature program is still unavailable for me!
I hope this gets fixed asap as some of my clients are waiting to sign their contracts to move forward.

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New Here ,
Oct 20, 2018 Oct 20, 2018

Catherine - Try different browsers and private/incognito mode and see if that helps.

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New Here ,
Oct 20, 2018 Oct 20, 2018

Adobe-

Here is the error that is being thrown in Chrome. It happens after the credentials timeout. And instead of reestablishing the credentials or asking for sign on, it throws a error stating that an app is blocking the server requests.

These has been happening the past two days but was fine prior to that.

No changes on my end.

Here is the error:

Screen Shot 2018-10-20 at 9.53.27 AM.png

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Explorer ,
Oct 22, 2018 Oct 22, 2018

Having the same problems. I MUST get documents out to our clients to sign. I haven't changed anything either. Adobe, I am so incredibly disappointed.

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Adobe Employee ,
Oct 23, 2018 Oct 23, 2018

Hello,

A potential issue was identified and fix has been deployed. Please let us know if you still face the same issue.

Thanks

Sameer Puri

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New Here ,
Oct 23, 2018 Oct 23, 2018

Thanks, Sameer. So far it looks better. Will let it time out for a longer time and see how it behaves.

Jeff

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New Here ,
Oct 23, 2018 Oct 23, 2018

I was premature. Once it fully timed out I see the exact same behavior. Popup asks if I want to reload. When I do I end up with the gray "server request blocked"

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Community Beginner ,
Oct 23, 2018 Oct 23, 2018

Hi Sameer and Jeff

Thank you for sending the fixing team on this. I have just sent a document for signature with Chrome and it worked very well.

I had to disconnect and log in again into my account for it to work, so if you haven't tried this Jeff, it might help.

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Adobe Employee ,
Oct 23, 2018 Oct 23, 2018

Thanks for confirming Catherine. Jeff, can you please log back in to your account and check if you are still impacted by the issue? We will take a look again, upon your confirmation.

Thanks

Sameer Puri

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Community Beginner ,
Oct 23, 2018 Oct 23, 2018

Hi Sameer

The same happened to me after the session timed out, it wasn't working anymore. I have to log out and back into my account to make it work again

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New Here ,
Oct 23, 2018 Oct 23, 2018

Yes, my original problem is the same thing that Catherine is now experiencing. Some people were completely prevented from logging in. I never had that problem. But I continue to have the problem where the page loads fine but as soon as it times out it will never refresh/reload properly. I have to close out the window and start a new one.

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New Here ,
Oct 24, 2018 Oct 24, 2018

Here is what it looks like on timeout:

Screen Shot 2018-10-24 at 7.10.02 AM.png

And then upon clicking ok to reload (or just a browser refresh):

Screen Shot 2018-10-24 at 7.10.13 AM.png

Still throwing this security exception error:

Screen Shot 2018-10-24 at 7.12.48 AM.png

Which appears to be caused by a bad meta tag:

javascript - Refused to load the script because it violates the following Content Security Policy di...

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Hello Jeff,

Are those recent screenshots? Are you still facing the same issue? Please confirm so that we can start debugging the issue at the earliest.

Thanks

Sameer Puri

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New Here ,
Oct 24, 2018 Oct 24, 2018

Yes! I took them right when I composed the reply. This is using the latest Chrome release on a MacBook Pro running OSX Mojave. I had the same exact issue in Incognito with all of my apps disabled.

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Hello Jeff,

Thanks for the prompt reply. This look like a different issue than the one that was originally reported since this occurs only after the session times out. The original issue reported in the thread would occur even without the session timeout, and the fix that we deployed yesterday should have fixed that.

Please confirm if the understanding is correct. We will then start looking at this refresh upon session timeout issue.

Thanks

Sameer Puri

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New Here ,
Oct 24, 2018 Oct 24, 2018

Very well could be. I was never completely prevented from signing on. My issue has always been the reload/refresh that doesn't work and requires a new window.

Started happening last Thursday I believe.

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Just to confirm, reload/refresh upon session timeout, correct? Or do you see this issue even if your session hasn't timed out yet?

Thanks

Sameer Puri

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New Here ,
Oct 24, 2018 Oct 24, 2018

Only upon timeout. Until I've seen the first screenshot above, everything works fine and I can refresh, change pages, view, etc.

After timeout, I can see documents but can't click on them. And the signature stuff always has the large grey server request blocked image.

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Explorer ,
Oct 24, 2018 Oct 24, 2018
LATEST

I continue to have the problem. Yesterday tech support tried to convince me my password had expired. We went through all the resetting, logged out and back in, etc. I sent 2 documents within minutes of each other and now it's down again on Chrome.

Same message as the above screen shot, frown face, being blocked by an extension. I closed and tried in a new tab, it worked but apparently as others have mentioned after a while it no longer works, I haven't got the timed out reload message, just the Chrome frown face.

This is ridiculous.

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