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Issue with Declining document

New Here ,
Sep 30, 2021 Sep 30, 2021

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We phased issue with declining to sign a document.

"When there is a mistake to the document and we want to decline the agreement, for some reason when we press decline nothing happens and we cannot decline the agreement. "

Is there something we can check to fix it?

adobe sign issue.PNG

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi Elena,

 

Thank you for reporting this and sorry for the trouble.

 

This is a known issue in Adobe Sign and the team is working on the fix.

In the meantime, you may try a workaround. You can use Keyboard to navigate and Decline.

Enter a reason, hit tab key for focus on Cancel button, hit tab key again to focus on Decline button. Once focused on a button, hit Enter key to execute a click.

 

We will keep the thread updated with any information we receive from the team.

 

Hope the information helps.

 

Thanks,

Meenakshi

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Hi,

 

Do we have any updates regarding this issue?

 

Thank you

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