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I just directed a new user to follow the instructions 'Gaining Access to Adobe Sign'. She completed the little tutorial and received the following error message ...
'The Acrobat Sign account for kendra_johnston@hillspet.com is associated with a different profile. Click here to sign in again and choose the Personal Account profile.'
I asked her to NOT choose the Personal Account profile, but am unsware of next steps for granting her access.
Please help, thanks.
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I just checked with Kendra, and she has not received an e-mail from Adobe Sign. Please advise.
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That does not matter. She needs Adobe to archive her account. You can create a case in the support tab.
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ok, where do I go to create a case in the support tab?
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