Keeping Documents Separate

[Rose _]

Hi,

I'm trying to upload multipe docs for signature, and they keep getting merged. 

When I go to my Account Settings and change it to 'keep documents separate', they're still getting merged. See below. 

[CSM_Shannon]

Hi, please double check that you are not part of a Group and if you are be sure to check that same setting at your Group level. If you continue to have this problem after logging out and logging back in, please contact customer support - https://spark.adobe.com/page/DOwypsNOXKAu7/.

Be well, 

Shannon 

[Rose _]

Hi Shannon, 

Thanks - I'm on a trial so don't think I can raise tickets. 

I'm not in a group.

Best regards,

Rose

[CSM_Shannon]

Hi Rose,  are you maybe referring to the actual signing experience? Adobe Sign combines all of your attached files into a singular streamlined signing experience for your recipients. This is by design. 

I hope this helps sort out your question. 

~ Shannon 

[Sherry29639939we00]

It is not helpful.  We need to be able to separate documents after it is signed.  There is an option in the manage agreements, but it does not work.  The global setting is not doing anything.  How do we keep the documents separate after signature?

[mariahweyne]

I use Sign for Enterprise and in the settings section you can disable the merging of the documents.

Hope this helps.

[Sherry29639939we00]

I figured out the issue.  It will not separate them if a digital signature is used.  I found a thread that talked about the digital signature and it's nature.  That is a shame, because in the federal government, they want digital signatures on everything and we need the ability to separate out a routing grid from the acutal signature document.