Missing E-Sign Branding feature in Acrobat

[SallyCS]

We're trying to "Add E-Sign Branding" to Acrobat but it doesn't even show up as an option. I logged in and out of Adobe thinking that might trigger something but nothing changed. I also asked our admin to check from his login and he's not seeing it either. I'm referring to these instructions.

Is there something we need to do to initiate this feature?

Thank you.

[Meenakshi Negi]

Hi SallyCS,

Thank you for reaching out.

This is something that we need to check with the team. Let us know the Adobe Acrobat Sign account type you have

Would you mind sharing the screenshot of the options on your and at the admin end?

Thanks,

Meenakshi

[SallyCS]

Thanks for responding. We have Adobe for Teams. I attached a screenshot of the options that I and the admin see.

[gilh70430475]

Did you hear back from your team? I am running into this same issue and I am curious why a System Admin, like myself, is missing these options to setup Account Branding. We have a VIP Select membership so one would imagine we should be able to accomplish adding custom branding to our account. I am referring to the same directions as @SallyCS; Brand your emails with your logo and customize the signing URL (adobe.com). 

[SallyCS]

I haven't heard back from anyone at Adobe. I've been side tracked on other projects, so thank you for bringing this back to my attention. I'll see if there's another way to get support from Adobe. 

[mariahweyne]

Hope this helps!

[SallyCS]

Hi Meenakshi,

Were you able to find out why the branding feature isn't showing up for me? I attached a screenshot of the options I see under the E-Sign tab, and it's missing the "Add e-sign branding" option. I also attached a screenshot from the Adobe How-to page. 

Thanks.

[mariahweyne]

I sent you the steps to be able to do this in the reply before your message to Meenakshi,

[SallyCS]

Hi Mariah, thanks for sharing those steps. I tried them and attached a screenshot of what I see when I go to my profile settings and click the 'E-sign settings' - there's no option for revealing or adding the option for the E-sign Branding functionality. I messaged Meenakshi again because it's still unresolved. 

[mariahweyne]

Hi, 

It seems you don't have administration provileges. You need to contact the Sign administrator to change the branding or assign you admin privileges through the admin console.

Manage Adobe Acrobat Sign using the Adobe Admin Console

[SallyCS]

Thanks, Mariah. My boss gave me Admin privileges and customer support helped me find the setting I needed to change. Thanks for your help!

@gilh70430475 This is working for me now. I had to log into the Admin Console, click the "Products" tab along the top, then I selected "Creative Cloud", which took me to a page with all our CC users. From the list of users, I selected the drop down arrow to the right of my name and changed my product role from "User" to "Acrobat Sign Account and Privacy Admin" (screenshot attached). You can be admin but you'll still need to activate your Acrobat Sign Account Admin, which was throwing me off. Now when I'm signed into Adobe Acrobat and select "Settings" under my name in the top right corner, there's an Account Settings: Brand Settings that shows up on the left margin where I can upload a logo, and the E-Sign Branding shows up for me under the E-Sign dropdown. I hope that helps you. 

[Jo33760628y3rf]

I am having the same problem. @SallyCS has your issue been resoved. Any tips?

[mariahweyne]

Sally clearly stated that her issued was resolved.  You need admin privileges.

[marlonsimmons · Accepted solution]

@SallyCS Over 2 years later and this helped me! Thank you. I was with Adobe customer support and even had them log into remote access and they still couldn't figure out that this was all you needed to do 🙂 You should work for Adobe, because your explanation helped me in less than a min that their "tech support" did in over an hour!

 

[Sushma3885747421vs]

I am facing the same issue - I do not see option for 'Branding' in Acrobat Pro - Can someone please help or direct me to Adobe support Id please

[mariahweyne]

See my answer above.

[Meenakshi Negi · Accepted solution]

Hi Sushma3885747421vs,

Thank you for reaching out.

We have checked your account with the email address used to sign in here in the community. It shows that you are using the Acrobat Sign free service. The feature is not available for free accounts.

The feature is available only for small business, business and enterprise service account levels. For more information, refer to the following help document: https://adobe.ly/3SuJ9Xn. 

If you use any alternate email address for Acrobat Sign, share it in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks.

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.