Multiple issues with new 2024 release of AdobeSign

[Becky33057286d2up]

Since the most recent release (Jan/Feb 2024), I can no longer route a contract for signature through AdobeSign where the other party has already electronically signed using another tool such as DocuSign.  We receive a message saying the PDF is an unsupported file type.  We are additionally seeing an error message that AdobeSign does not support landscape documents, where the document is clearly in portrait.  Our workaround has been to Print to PDF and save it locally and then upload it to AdobeSign.  Even using the workaround, we are getting feedback that recipients are unable to sign or we're finding that their signature is illegible (too small and not located anywhere near the signature line).  I recently discovered that I could go into my Account Settings and uncheck the Request e-signatures box that says "Use the latest version of Request e-signatures".  Now it's back to the old version and I have no issues.  Our team has to have the ability to route documents for countersignature where the other party has already signed.   We route multiple contracts on a daily basis and this new release has caused numerous issues for us.  Please fix.  Thank you.

[Meenakshi Negi]

Hi Becky33057286d2up,

Thank you for reaching out, and sorry about the trouble caused.

As mentioned, you get error messages on different scenarios after the recent updates on the new version. Would you mind sharing the screenshot of those messages?

Please share the screen recording of the workflow that results in the error message. It will help us to replicate the behavior and to investigate the cause of the error message.

We will be waiting for your response.

Thanks,

Meenakshi

[Heather35653787u4wr]

Hi I am having the same issue as Becky33057286d2up,. And like them, I route multiple contracts a day and need these signatures be in the right place. I have attached a screen shot of the error I am receiving.