New Adobe Acrobat paid account, but see [DEMO USE ONLY] added on Acrobat Sign agreements

[sami_4763]

Hi,

I have a new Acrobat Pro account and everything is working but when I request signatures, it is adding [DEMO USE ONLY]

Thanks

[Meenakshi Negi]

Hi sami_4763,

Thank you for reaching out.

It seems you had the Acrobat Sign developer account with the same email address you used to purchase the Acrobat Pro Subscription. As you already had the account with that email address, the new subscription did not update the Acrobat Sign account. Please try the following steps:

- Sign out of the desktop application

- Launch the Acrobat Web account and sign in with your Adobe credentials.

- Go to the E-sign tab and select Request signatures.

Please check if the document was sent without any issues. If it works, then try sending it from the desktop application.

If that does not work, please get in touch with the support team so they can help you update the account. You may use the steps suggested in the following help document: https://adobe.ly/48xLvgG.

Let us know if you need any help.

Thanks,

Meenakshi