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No response when you press "Select files from device"

New Here ,
Apr 24, 2024 Apr 24, 2024

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MacBook Airユーザーです。

電子署名をリクエストする際に、「デバイスからファイルを選択する」を押してもファイルが開かれず、反応がありません。iPhoneや他のパソコンから同じことはできますが、私のだけできないのはなぜでしょうか。解決方法が知りたいです。

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correct answers 1 Correct answer

Adobe Employee , Apr 30, 2024 Apr 30, 2024

Hi yuji36948723t251,

 

Thank you for reaching out.

 

Please let us know if the issue occurs on this particular machine and if it works fine with others. If you are using the desktop application, try rebooting the machine once. If that does not help, try reinstalling the application once.

 

If you are using the browser, try clearing the cache and cookies. Try using any alternate browser or the New incognito window on Chrome. 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

 

 

Markin

...

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi yuji36948723t251,

 

Thank you for reaching out.

 

Please let us know if the issue occurs on this particular machine and if it works fine with others. If you are using the desktop application, try rebooting the machine once. If that does not help, try reinstalling the application once.

 

If you are using the browser, try clearing the cache and cookies. Try using any alternate browser or the New incognito window on Chrome. 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
May 01, 2024 May 01, 2024

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違うブラウザで開いたところ、解決しました。ありがとうございました。

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hi yuji36948723t251,

 

Glad to know the issue is resolved. 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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