Open secured document using Acrobat Reader

Report · Jul 24, 2022

Hi,

A user needs to open certain documents by Reader only as per image attached . ("You need to open this secured document using Adobe Acrobat Reader")

This particular user has adobe acrobat pro license, after so much difficulty i managed to install both reader and pro on the same system, however the document only opens when Reader is there and does not work with Pro.

Please advise how to get around this.

Thanks

Report · Jul 25, 2022

According to their own help site, you explicitly need to use Adobe Acrobat Reader to view ansarada secured documents:

Adobe Reader needs to be set as the default program for opening PDF files in Windows. This is because the PDFs documents in your Room use Adobe’s Digital Rights Management (DRM) for security.

(https://help.ansarada.com/en/articles/2604509-unable-to-access-pdfs-pc)