Power automate with Adobe Acrobat Sign suddenly not signing in

[RK33468014l9ej]

I have a power automate flow with adobe acrobat sign and it has been working for the past 1 month plus and it suddenly stopped working. It is showing connection issue in power automate and require reauthentication. i sign in many times but still having the same error as below Failed to refresh access token for service:

oauth2generic-noqueryoverrides. Correlation Id=1b7878bf-4e01-43cf-849b-5e9b10a3db55, UTC TimeStamp=1/24/2024 2:47:23 AM, Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error_description":"Your product edition does not allow you to use this application. Please contact your account administrator for access.","error":"access_denied"}

anyone encountered this issue before? thanks

[A26387416zba1]

Docusign is the answer. Same thing but $40pm, not the $4 per sign.

I tried out all the e-sign alternatives, it was the only one with that flexibility that didn't require an enterprise selection and sales teams etc.
Anyway, that's Adobe finished with 🙂

[NMR34283145j7jb]

This happens to our account too. When I try to create a new connection in Power Automate the following happens:

1. Click create and then 'Acrobat sign user'

2. Input credentials

3. The account signs in on the pop window, put doesn't pass authentication through to Power Automate

Sometimes we also get this error:

We are currently in the middle of a trial for using Adobe Sign for our business processes, but will likely move to Docusign if this doesn't get fixed soon.

[NMR34283145j7jb]

Also, to confirm, we are using Adobe Enterprise.

[RK33468014l9ej]

If you are already using Adobe Sign for Enterprise and it still doesn't work then it is definitely Adobe backend issue. We need more people to log ticket and get their attention so that they will fix this asap.

[Jorge35036360ecnt]

So I too am experiencing this problem.  I have a ticket open with Adobe.  It's very sad, its been open for days and yet they haven't been able to give me any sort of update other than 'the technical team is investigating'.. 

I am now investigating alternatives, as this sort of outage and more importantly the inability to give any sort of meaningful update makes Adobe Sign an unacceptable solution to any sort of process solution. 

[Lakshmi28325308xwj1]

I'm experiencing the same problem. I hope there's an answer for this very soon. We're having to manually send documents right now which is not ideal. 

[Jonathan J. Vega V.]

I have the same problem , I had two years using Power Automate with Adobe Sign and I get the same message . This has stopped my Signing process. I hope you solve the problem soon.

[SAESP35058254u13z]

I currently have the same problem. If anyone finds a workaround that would be great.

[Doug2217747591yc]

We have the same issue and have been successfully using the Adobe Acrobat Sign connector for about 6 months with Acrobat Pro for teams. An Adobe representative informed us that there was a technical fault with the system that allowed the power automation connection to occur when it should not have. The technical issue has been fixed, and only Adobe Enterprise licenses are able to use the connector with Power Automate.

[Balance Energy]

I really hope that is not the case or they do something different to allow it. We have been using this for the past year and it would really throw a wrench in things. 

[Lakshmi28325308xwj1]

That is ridiculous. I hope thats not the case since its been fine all along. Also, if they're changing policies they should give a notice and time for people to make decisions and change their plans. I tried again now and its still giving the same error. Hope they rectify it soon.

[Meyker33190488lqah]

Has anyone tested if it works with Acrobar Enterprise license

[Jonathan J. Vega V.]

Hi, I created an Adobe Sing trial account and successfully connected to Power Automate. I hope it works as before. I don't see the point . It has interesting things but it is very expensive transantions by Adobe Sign .

[A26387416zba1]

They wanted $3k per year and limit me to 100 signatures a month. I'm not trying that one!

[Meyker33190488lqah]

What alternative do you know that is less expensive?

[A26387416zba1]

I've changed it all to dropbox, $40USD/month. Does all the same things.

[A26387416zba1]

sorry, Docusign

[RK33468014l9ej]

Sigh, Adobe is just ridiculous.

May i know which Docusign license i should be using to have the same feature? I need to fix the power automate flow asap and hopefully not spending too much money. Thanks.

[A26387416zba1]

Business pro has everything we need, not sure if it's the exact same. Once I'd clocked onto them as an option, it took me a few hours to set up and change in power automate.

[RK33468014l9ej]

Thanks! i was just reading docusign documentation before i commit into it. 40usd seems okay at first glance but i doubt its really that cheap. after deeper read, it gives 100 envelope per year per user only. I definitely have more than that per year. 

Im guessing, being a mainstream esigning solution to adobe, docusign wouldnt be much cheaper if not cheaper.

[A26387416zba1]

Ugh, good spotting. I'll need to work this one out then, thats still $4 per signature. I genuinely have no idea why it is so expensive.

Or, see if that limit is actually coded in and just see how they go......

[A26387416zba1]

There is also an option for realtors at $20pm with no limit. I'm not sure what proof is required of being a realtor.....

[RK33468014l9ej]

You can refer to this thread to get a ballpark figure.

eSignature Business Pro prices DOUBLED!!?? WTAF? : r/docusign (reddit.com)

1000 envelope for 1680USD per year

Still cheaper than the quotation that i got from Adobe. But I have to redo everything if i want to change to Docusign now...urghhhh

[A26387416zba1]

But the realtor one, $20pm, worth a shot? We do home loans, I suppose that's similar.

[RK33468014l9ej]

I guess it's best to talk to your docusign account manager. Best to get clarification.

At this point, ill likely go with adobe sign enterprise to avoid similar hiccup again.