Prefilled required field contents not displaying

[kf26129861]

Prefilled required field entered but not displaying to signers. I have verified the field was entered via 'Download form field data' but when I open the agreement the field appears blank. All my other prefilled fields display fine.

Field properties: no conditions

I have used this setup many times & this is first time experiencing this. I believe the field was displaying as recently as a couple of days ago as my 1st signers did not notice anything amiss. Even one of my recently completed agreements now shows the field as blank. I have a number of agreements in progress with the same issue. Has a change been implemented recently??

[kf26129861]

After some further trial & error, if I add a default value to the field that does display on new agreements BUT any text entered after the default value in the same field does not. I'm perplexed.

[Meenakshi Negi]

Hi kf26129861,

Thank you for reaching out, and sorry about the trouble.

Please let us know how you are prefilling the document. Could you share the complete steps you use to fill out and send the document? Are you using the desktop application or the web to send a document for signature?

It would be helpful if you could share the screen recording of the steps used. You may create a test document and use the same steps. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[kf26129861 · Accepted solution]

After working with a couple of Adobe support techs over the phone, ended up having to cancel all of the agreements in progress that weren't displaying the field. Tech took logs and other artifacts. Couldn't resolve why the data fields downloaded the data input but weren't displaying. Possibly due to the web application interface upgrade that is in progress(?).