"Sharing across shards not allowed"

Report · Apr 08, 2020

I have the Small Business trial of Sign. When I attempt to "Share My Account", after entering the user's email address I get the message "Sharing across shards not allowed."

Screenshot 2020-04-08 at 10.37.14 AM.png

The user I am trying to share with is also signed up for a free trial of Adobe Sign Small Business. Could this be the issue?

Report · Jul 13, 2020

Did you ever figure this out? It's the exact question I came on here to ask the community about...!

Report · Oct 02, 2020

A client is experiencing this error when sharing with one specific user in the organization. All the other users can share templates with no problems.

Report · May 11, 2021

Having the same issue; I can share with another team member but not the other. Does it maybe have to do with differences in account permissions/what the accounts have included in their subcription?

Report · Nov 09, 2021

Hi all, has there been any movement on solving this? I have a similar problem. One user on our team. I cannot see this user in our Group (Adobe Sign dashboard). I can see them from the admin console. This user is geophysically separate from the rest of the team, perhaps that could contribute?

Report · Jul 19, 2022

We are also having this same issue. Anyone have a fix for this or can make heads/tails of what this message even means?!