"Unexpected error" during payment

[kvenkat]

Our customers are consistently getting an "unexpected error" when they sign our contract and attempt to make a payment through Adobe Sign. We have the payment integration with Braintree. We have been able to replicate the error on multiple browsers and devices. The error message shows up at the top of the popup payment window after clicking "Place Order and Sign", and does not include any other details (screen shot below). I would appreciate any pointers on how to resolve this.

[kristap8089830]

Did you ever figure out why this is happening, we are running into the same issues.

[Meenakshi Negi]

Hi kristap8089830,

Thank you for reaching out, and sorry about the trouble caused.

If you are experiencing issues when using the payment method, please contact the Acrobat Sign support team to get this checked. Please use the steps suggested in the following help document to contact the support team: https://adobe.ly/47S9Spg. They will help you with the issue. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi