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Reminders switch off

New Here ,
Oct 30, 2017 Oct 30, 2017

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When daily reminders are set them seem to switch off before the document is signed. Why is this? Should it behave this way? Do recipients have the ability to turn them off?

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correct answers 1 Correct answer

Adobe Employee , Oct 31, 2017 Oct 31, 2017

automatic reminders have a limited life span to avoid spamming. for daily reminders i think it's 10 days, for weekly reminders it's 60 days.

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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automatic reminders have a limited life span to avoid spamming. for daily reminders i think it's 10 days, for weekly reminders it's 60 days.

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Community Beginner ,
Feb 20, 2019 Feb 20, 2019

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Can recipients turn off reminders themselves? That feature seems to have disappeared. While my recipients need reminders, they are also annoyed by them. Last year the reminder email included a link for a customer to turn them off. That seems to be gone?

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Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Hi Jp,

Sorry for the delay in response.

There is no option for the recipients to turn off the reminders from there end.

Once they complete/ decline the document, the reminder automatically turns off.

Hope that helps.

Let us know if you have any question.

Regards,

Meenakshi

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Community Beginner ,
Feb 28, 2019 Feb 28, 2019

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Thank you for replying to my question! I appreciate that. And I did figure out the answer when a customer with a reminder on their email, sent a reply to me.

This is what I’m talking about, and it’s still there YAY!

I just didn’t want customers harassing me to turn off the reminders. I like that they can do it themselves.

arbor@arborct.com<mailto:arbor@arborct.com> has requested that this reminder be sent. This reminder will be re-sent every week until completed. Click here<https://arborservices.na1.echosign.com/public/stopReminder?tsid=CBFCIBAA3AAABLblqZhD0WGIIwoPlaP8XP4DpGisKFokHp9sukDWnSEZeL1l3ojQWohtuTavFi8Jac4HAkb4H0-SkZK1Fo2b5OXDtLjs7&> if you wish to stop receiving reminders about this agreement.

~Joslyn

Joslyn Pollock

ARBOR SERVICES OF CT, INC.

860-868-1930 x 10

800-690-ARBOR tollfree

Please visit our website: www.arborct.com<http://www.arborct.com/>

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W. Pollock On Staff W. Pollock Two On Staff Member & Member Member

NE-0387 NE-0387AT Two on Staff

S. Banffy S. Banffy

NE-0968 NE-0968AT

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New Here ,
Apr 08, 2024 Apr 08, 2024

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I sent a doucment for esigniture, but my client visited and signed in another way. I need to turn off the reminders, they are annoying her!

 

 

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