Request E-signature is not available

[Charmaine24334749ycwz]

Hello, 

 Why I can't click the "Request E-signature" or "Request signature" not available in my tools? 

[Heather246732675bqn]

Having the same issue with no help

[S. S]

Hello @Charmaine24334749ycwz and @Heather246732675bqn ,

I hope you are doing well. I am sorry for your experience.

Are you just not able to click the bottom banner which says request signature or are you not able to use the tool from the search bar as well?

If you are not able to use the option from the tool panel too, please check and let me know if the feature shows up when you log in to the online document cloud portal: https://acrobat.adobe.com/

Hoping to hear from you.

Thanks,

Souvik.

[Charmaine24334749ycwz]

Hello Souvik, 

 Request signature is not available in the search bar and I can't click the bottom banner which says request signature. 

Yes, the request signature shows up in the online document cloud portal but it is kinda pain when I have to sign to the portal when I'm in the app already just like before. 

[S. S]

Thank you for the information. Can you check if you are signed in with the same e-mail address that you are using on the cloud document portal to view your tools?

Also, please share the below details:

1. The application version installed;

2. The operating system and the version you are using.

[Charmaine24334749ycwz]

Hello, 

Yes, I am signed in with the same e-mail add that I am using on the cloud. 

The application version installed is 22.001.20117.0

The OS is Windows 10 and the version is 21H2. 

Thank you. 

[S. S]

Hello Charmaine,

Sorry for the delayed response.

We now have an update for Acrobat Reader/ Pro DC. Please update the application by going to Help-> Check for updates.

Let me know if updating the application helped you.

If now, please share a screen recording of the scenario with me so that I can investigate further.

Thanks,

Souvik.

[Charmaine24334749ycwz]

Hello Souvik, 

For some reason, the check for updates is not available in my desktop application. Please see attached file. 

Thank you, 

Charmaine 

[S. S]

@Charmaine24334749ycwz 

Please follow the below link to install the 64-bit version of the application and then check once:

Download Acrobat DC 64-bit for Windows (adobe.com)

Let me know if this helps.

Thanks,

Souvik

[Charmaine24334749ycwz]

Hello Souvik, 

Nope that didn't help at all. 

Thank you, 

Charmaine 

[S. S]

@Charmaine24334749ycwz 

Hi, I could not search for an active subscription on the email address registered here with Community Boards.

If you have another email address with an active subscription, I suggest contacting the Account Administrator to provide you access to Adobe Sign. 

The reason is that you have an Enterprise account, and Adobe Sign has been removed from the Desktop Application, and must it must be deployed separately for you to be able to use the feature.

Thanks,

Souvik.

[ajay1976 · Accepted solution]

I am not sure if anyone is still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.